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Our Client Satisfaction Survey

Client satisfaction is the best measure of our success and the key to our continued growth since 1997. To ensure that we consistently deliver for our clients, we invite them to complete satisfaction surveys. Since starting these surveys in 2010, our scores have consistently provided positive feedback in the following key areas:

Client satisfaction surveys allow us to derive a Net Promoter Score (NPS), which is a standard measurement of how likely our clients are to recommend us to others.  Frome & Company consistently achieves a NPS that is far above the industry average.

Frome & Company NPS
2013 2014 2015 2016 2017
95.1% 93% 93.3% 94.6% 95.7%

See how Frome & Company’s NPS compared with leading corporations:


If you are not convinced by the results of our customer satisfaction surveys,
take a look at what our clients said about their experience with Frome & Company in 2017:

   “Thank you for your continued excellent service.”

   “We love Joe - He has done our taxes for many years!”

   “Terri makes tax time as unstressful as possible. I give her an A+.”

   “I'm Happy, Happy, Happy! Great service thank you very much!”

   “I recommend David to everyone I can. Thanks!"

   "Another great year by you and your staff. Thanks for all your hard work."

   "David Damazio and Frome & Company are outstanding!"

   "Terri does an outstanding job for us."

   "Working with Terri almost makes taxes fun."

   "Working with Terri Leybeck is aways positive!"

   "Professional, friendly, knowledgeable and available."

   "We are blessed to be a part of Frome & Company. Thank you for all your knowledge, help and expertise."

   "Good use of electronic communication - Responive - Fast - Means a lot in this Business."

   "Joe Sheedy is extremely professional and friendly, it's a pleasure to work with him."

   "David has been extremely knowledgable and has done an excellent job of explaining options to
  minimize our tax burden. It has been great working with him."

We take care of your books for you, so you can get back to the job of running your business and generating profits.
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We offer payroll solutions that meet your business's needs and enable you to spend time doing what you do best--running your company.
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We offer a variety of services to help make sure that you are taking full advantage of Quickbooks' many features.
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We're here to help you resolve your tax problems and put an end to the misery that the IRS can put you through.
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We offer one-on-one guidance and a comprehensive financial plan that helps manage risk, improve performance, and ensure the growth and longevity of your wealth.
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© Frome & Company, PLC 2021